石木花—小缽裡的大自然
線上商店
Policy
Every plant we ship is inspected and carefully packed. If your order arrives damaged or incorrect, we will make it right.
You may request a return within 7 days of delivery if: • The plant arrives visibly damaged due to shipping • You received the wrong item • The plant is significantly different from the product description Because plants are living organisms, normal variation in leaf size, colour, and growth pattern is expected and does not qualify for a return.
Email us at hello@plante.tw within 7 days of delivery with: 1. Your order number 2. A clear photo of the plant and packaging 3. A brief description of the issue We will respond within 2 business days.
Approved refunds are issued to the original payment method within 5–10 business days. Shipping fees are non-refundable unless the return is due to our error.
We do not offer direct exchanges. If you would like a different plant, please place a new order after your return is approved.
• Plants showing signs of neglect after delivery (yellowing from underwatering, root rot from overwatering) • Items marked as final sale • Gift cards
Last updated: April 2026 ・ Contact us with any questions.
